We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
PRIVACY STATEMENT
When you visit our website we use cookies to record information including:
- Your computer’s IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages you visit within our site
- Statistics such as the time spent on those pages, access times and dates.
The information is collected for research purposes in order to help us improve our site and the service and products we provide. This data will not be used in association with any other personal information.
We also use cookies that enable us to serve advertisements of our products and services when you visit other web sites and to track the effectiveness of our advertisements.
Please note that cookies are anonymous and do not access your personal information. Moreover, cookies do no obtain, store or maintain any personal identifiable information about you.
You are able to clear your cookies by clearing your cache, and you may opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager.
DELIVERY POLICY
We try to be as flexible as possible with delivery arrangements.
Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without a signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for "Special Delivery Instructions" in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.
There are no deliveries on Saturdays, Sundays or Public Holidays.
Generally, Next Working Day orders placed on a Friday will be delivered on Monday, Next Working Day orders placed on a Saturday or a Sunday will be delivered on Tuesday.
No retailer or courier company can ever "guarantee" a Next Working Day delivery.
All courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.
Please note that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfill their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.
